Status: September 25, 2024

§1 Formation of contract
HCT Hamburg Citytours GmbH submits offers that are non-binding unless otherwise agreed in writing.
Orders can be placed in writing, electronically or verbally.
A contract is formed by HCT's written or electronic confirmation of the order, unless otherwise agreed. Deviations in the confirmation from the order lead to the formation of a contract on the basis of the confirmation if the client agrees within one week.

§ 2 Scope of service
The scope of service is defined by the order confirmation, irrespective of § 1 para. 3 and § 3.
The service includes the provision of an agreed vehicle with driver and the performance of transportation, without the application of the provisions of the contract for work and services. The scope of services does not include:
a. Ensuring the purpose of the journey,
b. Supervision of passengers, especially children, young people and people in need,
c. Supervision of items left in the passenger compartment,
d. Supervision of luggage during loading and unloading,
e. Information about relevant regulations such as foreign exchange, passport, visa, customs and health regulations and compliance with them, unless otherwise agreed.

§ 3 Changes to the service
Necessary changes to the service after conclusion of the contract are permissible if they were not caused by the bus company and are reasonable for the customer. Changes must be communicated immediately.
Changes by the customer require the written or electronic consent of the bus company.

§ 4 Prices and payment
The price agreed upon conclusion of the contract applies.
Ancillary costs are included in the price unless otherwise agreed.
Additional costs for changes requested by the customer will be charged additionally.
Costs due to damage or soiling remain reserved.
Invoices are to be paid immediately upon receipt.

§ 5 Cancellation conditions
The cancellation conditions vary depending on the tour:
The statutory cancellation conditions apply to city tours.
As harbor tours are offered by our partner and we only support sales via our website, the partner's General Terms and Conditions (GTC) apply. You can view these here .

Cancellation on the day of validity
Cancellation on the day of validity or in the event of a no-show is non-refundable.

Hire of entire coaches for private events
For the rental of whole buses for private events or other occasions, separate cancellation conditions apply. In the event of cancellation, Hamburg Citytours GmbH may demand lump-sum compensation calculated according to the following percentages of the agreed total price. You are free to prove that no or less damage has been incurred. The separate cancellation conditions are as follows:
Up to one month in advance: free of charge
Up to 2 weeks in advance: 50% of the agreed price
Up to 1 week in advance: 75% of the agreed price
Up to 3 days in advance: 100% of the agreed price (individual agreements possible for large-volume bookings).

§ 6 Withdrawal and termination by the bus company
Withdrawal: HCT can withdraw before the start of the journey if unforeseeable circumstances make it impossible to provide the service. The customer may demand reimbursement of necessary expenses.
Termination: After the start of the journey, the company may terminate the contract if the provision of the service is significantly impeded, jeopardized or impaired. In the event of termination due to force majeure, the customer shall bear the additional costs for return transportation.

§ 7 Liability
The bus company is liable for the proper execution of the transportation.
No liability in the event of force majeure or unforeseeable events.
Repatriation regulations remain in force.

§ 8 Limitation of liability
Liability for damage to property is limited to three times the rental price, except in cases of intent or gross negligence.

§ 23 PBefG remains unaffected.
No liability for damages caused exclusively by the customer or his passengers.

§ 9 Luggage and other items
Luggage and agreed items are transported.
The customer is liable for damage caused by items carried.

§ 10 Behavior of the customer and passengers
The customer is responsible for the behavior of his passengers.
Passengers who disregard instructions may be excluded from carriage.
Complaints should be addressed to the on-board staff or the company.
The customer should cooperate in the event of service disruptions.

§ 11 Place of jurisdiction and place of performance
The place of performance is the registered office of HCT Hamburg Citytours GmbH in Hamburg.
The place of jurisdiction is also Hamburg, unless the customer has no general place of jurisdiction in Germany.
German law shall apply.

§ 12 Validity of the provisions
The invalidity of individual provisions does not affect the validity of the entire contract of HCT Hamburg Citytours GmbH.